FAU College Collections
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LibQUAL+ 2004 report and the Florida Atlantic University Libraries: slide presentation
Type: Text
Year: 2004, 2004
Member of: FAU College Collections
Contributors: Ferrari, Roberto C.
Publisher: Florida Atlantic University Libraries’ Digital Library [digital object]
Full Text: LibQUAL+ 2004 and the FAU Libraries Roberto C. Ferrari Coordinator for Assessment & Planning x7-3575 | lyweb@fau.edu Spring 2004 “…only customers judge quality; all other judgments are essentially irrelevant” -- from Zeithaml, Parasuraman, and Berry, …