A study was conducted in the state of Florida
of persons having service maintenance contracts on
their Frigidaire brand appliances to determine the
motivations affecting the purchase of the service
maintenance contracts. This study was implemented
by the use of a random sample, along with a content
analysis. As a result of this research it was
discovered that the primary reason for this action
was an economic motive. It was further learned that
none of the offering agencies played upon this
economic factor in their promotional appeals. Therefore, the following has been concluded: the
consumer's purchase of service maintenance contracts
was not made due to the efforts on the part of the
selling a gents, but rather in spite of them. And,
the total market for service maintenance contracts
has been restricted because of insufficient
stimulation on the part of the selling agents.