A PHENOMENOLOGICAL STUDY: THE PERCEIVED EFFECTS OF A POVERTY SIMULATION ON GOVERNMENTAL EMPLOYEES’ ATTITUDES AND SOCIAL EMPATHY TOWARD INDIVIDUALS LIVING IN POVERTY

The problem of the current study was the challenges experienced by those living in poverty can be propagated by poor attitudes and lack of empathy among the social service workers tasked with helping them. A key factor in individuals’ attitudes and empathy are their understanding of the experiences of others, as well as an awareness of their personal biases. While poverty simulations can help increase individuals’ awareness of personal biases and difficulties experienced by individuals living in poverty (ILP), little was known about how poverty simulations may influence the perceived social empathy and attitudes of participants who work for local government organizations. Accordingly, the purpose of the current phenomenological study was to examine the perceived effects of a poverty simulation on social service providers working for a local governmental agency tasked with distributing funds to assist ILPs. Specifically, the researcher explored participants’ perceptions of changes in social empathy and attitudes toward ILPs following participation in the Cost of Poverty Experience (COPE) poverty simulation exercise. Data were collected via semi structured interviews with 10 social service providers employed at the study site location, who had completed the COPE poverty simulation within the last 6 years. Data were analyzed following Groenewald’s approach to phenomenological analysis. The themes included: Participation in the COPE simulation influenced participants’ attitudes, participation in the COPE simulation influenced participants’ social empathy, and the system is broken, but participants feel disempowered to change it. The subthemes included: Developed an understanding of system flaws, developed an understanding of struggles faced by ILPs, uncovered personal attitudes/biases, the COPE simulation produced emotional reactions among participants, and the COPE simulation created empathy through simulated experiences of poverty.