Abbott, Jarold G.

This descriptive study investigates and highlights the approaches
and processes of resolving employee/union grievances in private
business and industry in the United States. Dealing exclusively
with unionized companies, the study examines the nature of grievances
in the industrial world, contractual and actual approaches and
processes followed in resolving grievances (union-management
discussions, mediation, arbitration, right to strike, etc.), and
analyzes the advantages and disadvantages of the various approaches
and processes. Resources include research of current literature
and a survey of practitioners in the industrial relations field -
union officials, industrial relations executives from business, and
labor arbitrators.

This thesis surveys equal employment opportunities in selected manufacturing
firms since the passage of Title VII of the 1964 Civil
Rights Act and its amendments. Companies who have government contracts
are now required by law to have written affirmative action programs
that outline positive steps in providing equal opportunities in employment
for minorities and women. Case studies of the five selected
firms are conducted by the author. These studies involve analyzing
and evaluating the affirmative action programs and indicating the
changes that have taken place in personnel policies and practices.

This was prepared as the thesis required for the Master of Business
Administration degree. A direct mail questionnaire was used with selected
groups of local credit grantors to ascertain their credit granting procedures
and their delinquency and loss experience. Delinquency and loss
factors were utilized as the distinguishing criteria of credit problem
areas. Significant problems were found to exist in the areas of over
extension, non-availability of credit, and the delinquency and loss
factors of retail credit grantors.